Opportunity

In a world of sub-par customer rewards programs, T-Mobile wanted something that set their services apart and provided real value for their customers by showing true appreciation.​

woman smiling on her phone
woman smiling on her phone

Approach

Our data showed customers were sick of convoluted, tiered programs with valueless points. tms set out to drive value just for being a customer — skipping complex points systems. We shook up the idea of loyalty by keeping it simple and rewarding. We aimed to earn customers' loyalty by proving T-Mobile was already loyal to them.​

smiling people
smiling people

Outcome

We created the wireless industry’s first customer appreciation platform —T-Mobile Tuesdays. Reinventing the loyalty paradigm in a way only T-Mobile can, we thank customers every week with access to exclusive deals, content, and chances to win awesome experiences from brands they love. We are proud to have a longstanding relationship with T-Mobile, continue to evolve the T-Mobile Tuesdays platform, and connect T-Mobile with new, relevant brand partners to meet the ever-changing customer demands.​

t-mobile merch
t-mobile merch
water bottle
water bottle
bag
bag
man in a t-mobile towel
man in a t-mobile towel

Results